Refund policy
Heraldry Studies Refund and Return Policy
Effective date: September 14, 2026
Every piece we make is made to order and carries your family's name, so we stand behind it personally. If anything is not exactly right, this policy explains how refunds and returns work.
1. Our 90 day refund window
If you are not satisfied with your purchase for any reason, you may request a refund within 90 days of the delivery date. This includes our custom items: family coat of arms artwork, framed family history prints and origin maps, personalized rings with custom sizing and engraving, and research based surname histories.
To request a refund, email heraldrystudies@findyourcrest.com with your order number and the reason for your request. We review every request individually and reply within 24 hours, Monday through Friday.
Depending on the item and the reason, we may ask you to send the original product back before issuing the refund, or we may issue the refund without requiring a return. We will always tell you which applies when we respond.
2. Damaged or incorrect items
If your order arrives damaged or you received the wrong item, we fix it as a priority. Email us within 7 days of delivery with clear photos of the product and the packaging. We will send a free replacement, issue a full refund, or offer a partial refund, whichever is appropriate. If we ask for the original item back, we cover the return shipping.
3. Ring sizes
If we sent a different size than the one you requested, that is our error and is handled under section 2. If you selected the wrong size, your request is handled under the 90 day window in section 1. Depending on the situation we may offer a resize, a discounted replacement, or a refund. You can also leave the size field empty when ordering and we will confirm it with you by email.
4. Cancellations
Orders may be cancelled free of charge within 12 hours of purchase. After that, research and artwork are usually underway, and any cancellation is handled as a refund request under section 1.
5. Refund processing
Approved refunds are issued to the original payment method within 5 to 10 business days. When a return is required, the 5 to 10 business days start once we receive and inspect the item.
If you have not received your refund after that period, first check your bank account and then contact your card issuer, since posting times vary between banks. If it still has not appeared, email us and we will trace it with our payment provider.
6. Returns
When we ask you to return an item, please send it back in the condition reasonably expected given normal use. Return shipping is your responsibility unless the issue was caused by our error, in which case we cover it. Write to us for the return address before shipping anything.
7. Shipping issues
We are not responsible for delays caused by couriers or customs, for packages marked as delivered but not received, or for incorrect shipping addresses provided at checkout. If a shipping issue affects your order, contact us and we will help you investigate with the carrier. You remain eligible to request a refund under section 1 where appropriate.
8. Contact
Email: heraldrystudies@findyourcrest.com
Business name: Heraldry Studies