Refund & Return Policy

HERALDRY STUDIES – REFUND & RETURN POLICY Effective Date: September 14, 2026

At Heraldry Studies, every product is made to order with care and precision, personalized to each client's name, origin, and specifications. This policy explains how refunds and returns work.

  1. 90 DAY REFUND WINDOW

We stand behind every order. If you are not satisfied with your purchase for any reason, including custom items such as:

  • Family coat of arms artwork
  • Framed family history prints and origin maps
  • Personalized rings (custom sizing and engraving)
  • Research based surname histories

you may request a refund within 90 days of the delivery date. Simply email us at heraldrystudies@findyourcrest.com with your order number and the reason for your request. We review every request individually.

Depending on the item and the reason provided, we may ask you to send the original product back to us before issuing your refund, or we may issue the refund without requiring a return. We will always tell you which applies to your request when we respond.

  1. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you received the wrong item, we will fix it as a priority, outside the general process above.

To request a replacement or refund for a damaged or incorrect item:

  • Email us at heraldrystudies@findyourcrest.com within 7 days of receiving the item.
  • Include clear photos of the damaged or incorrect product and the packaging.
  • We will verify the issue and send a free replacement, issue a refund, or offer a partial refund, whichever is appropriate.

If we ask you to return the original item first, we will cover the return shipping cost.

  1. RING SIZE ERRORS

Please double check your ring size before ordering. If we sent a different size than the one you requested, that is treated as our error under Section 2 above.

If you selected the wrong size yourself, that request is handled under the general 90 day refund window in Section 1. Depending on the situation, we may ask for the original ring back, offer a discounted resize or replacement, or issue a refund directly.

  1. ORDER CANCELLATION

Orders may be canceled free of charge within 12 hours of purchase, since we typically begin processing custom artwork and research shortly after that window. After 12 hours, production may already be underway, and any cancellation at that point is handled as a refund request under Section 1 rather than a cancellation.

  1. SHIPPING ISSUES

We are not responsible for:

  • Delays caused by couriers or customs.
  • Packages marked as delivered but not received by you.
  • Incorrect shipping addresses provided by the customer.

If a shipping issue affects your order, contact us and we will do our best to help, and you remain eligible to request a refund under Section 1 if appropriate. You may also purchase optional tracking or insurance upgrades at checkout for added protection.

  1. RETURN CONDITIONS (WHEN A RETURN IS REQUESTED)

When we ask you to return an item as part of your refund:

  • The item should be sent back in the condition reasonably expected given normal use.
  • You are responsible for return shipping costs unless the issue was caused by our error, in which case we cover it.
  • Once we receive and inspect the returned item, we will issue your refund to the original payment method within 5 to 10 business days.

When a return is not required, your refund will be issued to the original payment method within 5 to 10 business days of approval.

  1. CONTACT US

For refund requests or questions, reach out to:

Email: heraldrystudies@findyourcrest.com Business Name: Heraldry Studies